Recently, tourism in general and business of restaurants and hotels in particular are dramatically developing and becoming more and more competitive in the market, requiring enterprises to be flexible in sales strategy. Increasing revenue of every business is highly concerned. A hotel’s revenue not only comes from room occupancy but also from points of sales such as restaurants, bars, hotel spa, gift shop and tours, etc.
Recently, tourism in general and business of restaurants and hotels in particular are dramatically developing and becoming more and more competitive in the market, requiring enterprises to be flexible in sales strategy. Increasing revenue of every business is highly concerned. A hotel’s revenue not only comes from room occupancy but also from points of sales such as restaurants, bars, hotel spa, gift shop and tours, etc.
Depending on customers’ characteristic and need, enterprises, who are working on providing services will understand customers’ behavior. For example, people, who have high income, will concern about the quality of services available in hotels; one of the reasons what makes them feel unsatisfied is that that they have to pay separately every service they use in the hotel. This situation leads to “waste of time”, “not-automatic”; it is a traditional way of management, in which information can be missed, the interaction between departments cannot be tight and misleading situation can occur. Hence, the services are not served professionally enough to satisfy customers.
Understand the enterprises’ need, CS-Solution has provided a solution of integration of oneS-PMS and oneS-POS, simplifying redundant activities in management process. The integrated system allows hotels to manage their outlets unlimitedly. Guests staying in hotel can make transaction in any outlet of the hotel and all of these bills will be posted directly to their folio in PMS. By this, guests can make all payments of services they use in the end of the stay (when they check out).
This utility can enhance their satisfaction and stimulate guests to use more services while staying in the hotel.
With up-to-date technology, managing business of hotel and outlets becomes easier and it helps managers to unitedly monitor all the information of services in their hotels. Remarkably, the quality of the services will be enhanced because of well-controlled process.
CS-Solution, a technology provider, always keeps updating the technology and our system integrates with many other systems in ERP to create a whole solution for management in tourism field.
If you need our consultation and solution for your hotels and outlets, please do not hesitate to contact us via email info@cs-solution.vn or through phone (84-4) 397 664 35.